Frequently Asked Questions

Everything you need to know about your Needlenthread experience.

How do I determine the right size for my garment?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar item you already own to ensure the perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or a free size exchange.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What materials do you use in your collections?

At Needlenthread, we prioritize high-quality fabrics including organic cotton, premium linen, and sustainable silk. Detailed material compositions are listed under the 'Care & Fabric' tab on every product page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options via Klarna and Afterpay.

How can I track my shipment?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.